About Us
FAQs
What is an FAQ?
What is the 131940 traffic & travel information website?
Why is the 131940 traffic & travel information website needed?
Who operates the 131940 traffic & travel information website?
What type of traffic information is provided on the 131940 traffic & travel information website?
Where does the information published on the 131940 traffic & travel information website come from?
What is a traffic management centre?
What roads does the 131940 traffic & travel information website cover?
How do I contact the 131940 traffic & travel information website if I have feedback or an enquiry?
What is the 131940 traffic & travel information phone service?
How does the 131940 traffic & travel information website link to the 131940 telephone number?
What purpose do the web cameras serve?
Why do some of the web cameras display “This image is currently unavailable”?
Why are the web camera images not of a better quality?
How often do the web camera images update?
What are roadworks?
What are special events?
What are traffic incidents?
How often is the traffic information updated?
Can I get 131940 traffic information website on my phone or PDA (Personal Digital Assistant)?
Where can I get information on public transport?
Why does some data appear to be out of date?
What is an RSS feed?
How do I start using RSS feeds?
How do I add an RSS feed?
Why am I having issues displaying the website using Internet Explorer 8?
How do I change the text size?
How will free-flow tolling reduce traffic congestion?
What do I need to do to travel on a toll road when free-flow tolling is introduced?
More information
What is an FAQ?
FAQ stands for frequently asked questions. The FAQ's are designed to address the most commonly asked questions about the website.
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What is the 131940 traffic & travel information website?
The 131940 traffic & travel information website has been designed to provide road users with a real-time view of activities occurring on major Queensland roads. This provides road users with a resource tool to make informed travel decisions. Site users will be able to view:
- Traffic alerts, traffic flow and road conditions
- Information on current road works
- Information on special events (e.g. sporting events, Australia Day marches etc.)
- Images from web cameras located in different parts of Queensland.
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Why is the 131940 traffic & travel information website needed?
The 131940 traffic & travel information website collects information on roadworks, incidents, special events and web camera images which are used to improve the operational efficiency of major Queensland roads. The 131940 website provides users with information on current road traffic conditions that will assist users to make informed decisions about their intended travel route and method.
This information helps road users to make travel decisions that potentially help reduce the disruption caused by incidents, also minimising the effects of congestion and thereby improving the safety and efficiency of major Queensland roads.
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Who operates the 131940 traffic & travel information website?
The 131940 traffic & travel information website is owned and operated by the Queensland Government through Main Roads.
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What type of traffic information is provided on the 131940 traffic & travel information website?
The types of traffic information provided on the 131940 website include:
- Traffic incidents – timely updates on traffic incidents, such as crashes, and their location to enable users to make informed decisions about their journey.
- Roadworks – reports on scheduled and unscheduled (emergency) road works, their location and the potential delays road works are expected to cause to traffic
- Special events – road closures planned in advance generally relating to sporting or cultural events and their expected traffic delays
- Live web cameras – enable access to the fleet of web cameras installed in different areas of Queensland.
- Traffic census data – average annual daily traffic counts and volumes for various state-controlled roads.
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Where does the information published on the 131940 traffic & travel information website come from?
The information available on the 131940 traffic & travel information website is obtained from traffic management centres in several centres across Queensland.
Members of the general public may also provide traffic information when they call 13 19 40 to report traffic incidents.
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What is a traffic management centre?
Traffic management centres (TMCs) are a purposely designed facility that monitors, collects, co-ordinates and distributes real-time traffic information to provide an efficient response to actual road conditions.
Traffic is monitored via cameras and field staff to provide relevant, real-time and accurate information about conditions on major roads in the region. Electronic message signs located along major roads are updated to provide motorists with information on traffic problems ahead. They also work closely with radio stations throughout Queensland to provide regular updates on traffic incidents. Their aim is to:
- Provide up-to-date information on traffic conditions (road and lane closures, traffic reports, maintenance and construction work);
- Minimise congestion at incident sites by diverting traffic to alternative routes;
- Improve clearance times of incident sites; and
- Maintain efficient road links to commercial, industrial, social recreational, cultural and residential facilities.
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What roads does the 131940 traffic & travel information website cover?
The 131940 website covers south-east Queensland state-controlled roads and some of regional Queensland’s state-controlled roads. A selection of local and privately owned roads throughout Queensland may also be covered. Click here to find a copy of the Queensland state-controlled road network map.
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How do I contact the 131940 traffic & travel information website if I have feedback or an enquiry?
Any enquiries and/or feedback from the public is always welcome, as this helps to ensure the 131940 website is as responsive as possible to the needs of road users and travellers.
By phone
For immediate access to information on road and traffic conditions or to report an incident, please contact us via the traffic and travel information hotline by calling 13 19 40. Please note this service is currently only active in south-east Queensland, Cairns and Townsville areas.
Alternatively, you can contact the RACQ road conditions hotline on 1300 130 595 for access to information on traffic conditions due to wet weather and/or major road incidents across the state.
By email
Any enquiries and/or feedback from the public is always welcome, as this helps to ensure the 13 19 40 traffic & travel information website is as responsive as possible to the needs of road users and travellers.
To provide feedback or to make an enquiry relating to the website, please email 131940enquiry@mainroads.qld.gov.au.
Please note that this mail-box is not an automated service, responses are actioned during office hours (8.00am to 4.00pm Monday to Friday AEST, excluding public holidays). If you require immediate access to information on road and traffic conditions or would like to report an incident, please contact the 13 19 40 hotline.
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What is the 131940 traffic & travel information phone service?
The 13 19 40 traffic information phone service has been designed to provide road users with a recorded message identifying real-time view of activities occurring on major Queensland roads. This service covers south-east Queensland state-controlled roads and some of regional Queensland’s state-controlled roads. A selection of local and privately owned roads throughout Queensland may also be covered. Click here to find a copy of the Queensland state-controlled road network map.
Road users can also use this phone service to report incidents or to seek assistance should they be involved in a traffic incident or breakdown on major Queensland roads. However, currently, this service is not available State-wide.
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How does the 131940 traffic & travel information website link to the 131940 telephone number?
Traffic and travel information on the 131940 traffic & travel information website is updated and maintained by operators in the traffic management centres (TMCs).
Traffic and travel information reported to the 13 19 40 telephone number is processed by the relevant traffic management centre. TMC Operators validate the information received from callers and enter it into a database, which automatically links to and updates the 131940 website. This information is also recorded by way of a voice message onto the 13 19 40 telephone service.
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What purpose do the web cameras serve?
The purpose of a web camera is to provide information on traffic flow and road conditions. Web camera images are from Non-Pan Tilt Zoom (PTZ) cameras. The Non-PTZ cameras are used to ensure inappropriate and/or private information about the public is not published.
Main Roads provides real-time traffic web cameras throughout Queensland so you can check current traffic conditions on state-controlled roads.
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Why do some of the web cameras display “This image is currently unavailable”?
There are times when the web cameras may not be working, some of the reasons include:
- A camera may be turned off to protect the privacy of road users after a crash or incident.
- The images may not be available due to technical problems. The problem may be the cameras, or even the communication network
- A camera may be having on-site repairs or routine maintenance
- A camera may be taken off-line while roadworks are taking place along the road the camera is located on. Once roadworks are complete the cameras are re-installed in either the same location or a new more appropriate location.
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Why are the web camera images not of a better quality?
The Queensland Government Privacy Act does not allow for the privacy rights of any individual to be compromised. To ensure this, the image quality and resolution of the cameras have been deliberately set so that they cannot reveal detail that would allow any individual person or vehicle to be identified. Do download a copy of this Act, please click on Information Privacy Act 2009.
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How often do the web camera images update?
The web cameras on the 131940 traffic & travel Information website update every 60 seconds. To manually refresh a camera image, press F5 on your keyboard.
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What are roadworks?
Roadworks are work done in constructing or repairing roads. This includes routine maintenance which are activities carried out in order to keep the road in good working condition.
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What are special events?
A special event is a public activity with a scheduled time, location and duration that may impact upon the normal operation of the road network system due to travel demand and/or road closures attributed to staging the event. Some examples of a special event are; a sporting event held at one of the stadiums located around Brisbane, ANZAC Day marches and so on.
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What are traffic incidents?
Traffic incidents are events that have the potential to degrade safety and/or slow traffic. Incidents may include, but are not limited to:
- crashes
- spilled loads, for example, oil
- police actions
- power outages
- disabled and abandoned vehicles
- emergency maintenance activities
- debris on the roadway
- flooding.
Traffic incidents can be reported by calling 13 19 40.
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How often is the traffic information updated?
Traffic management centres update the website and phone as soon as verified information on incidents, roadworks and events is received.
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Can I get 131940 traffic information website on my phone or PDA (Personal Digital Assistant)?
Currently, if you have a mobile phone capable of accessing the internet, you can access the 131940 website by typing www.131940.qld.gov.au into your web browser.
Main Roads supports the responsible use of mobile phones and PDAs and reminds users that it is an offence to use a mobile phone or PDA while operating a motor vehicle.
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Where can I get information on public transport?
Information on public transport, including fares, timetable and route information, can be found on the TransLink website. Alternatively, you can call TransLink on 131230.
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Why does some data appear to be out of date?
You may need to refresh your page by pressing F5.
While Main Roads aims to provide you with the latest traffic information, sometimes information may not update automatically. Often the reason for this is that you may be viewing a cached page.
A cached page is a web page that you have previously viewed that has been temporarily copied either by your computer or internet service provider's server (ISP’s) to enable you to load the page quicker next time.
By clicking refresh on your web browser you will be able to re-load the page and view any updated information. Alternatively, you can clear the cache by following your web browser's help instructions or referring to your ISP for help.
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What is an RSS feed?
RSS (Really Simple Syndication) feeds allow you to see when new content is published on a website without having to visit the site itself. Many websites that update their information regularly (like news sites) offer RSS feeds. The 131940 Traffic and Travel information website offers RSS feeds for traffic event data, including:
- Incidents & Closures
- Special Events
- Roadworks
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How do I start using RSS feeds?
To subscribe to an RSS feed you will need an RSS reader – software that checks the feeds you subscribe to and lists any new content that has been published on the originating website.
The two most popular styles of RSS readers are:
- Web based (most popular): a website that allows you to access your RSS feeds from any computer with internet access – similar to accessing your email through Hotmail or Yahoo. A website login is required.
- Downloadable applications: a program that you download and install on your computer. RSS feeds can be downloaded to your computer, in the same way you might download your e-mail using Outlook or Lotus Notes. Access to your RSS feeds is limited to the computer the RSS reader is installed on.
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How do I add an RSS feed?
RSS feeds can be identified by a little orange button such as 
. To add an RSS feed, simply paste the RSS feed URL into your RSS reader. There are a couple of ways of doing this:
- Click on the RSS link or icon, copy the URL from the address bar and paste into your RSS reader.
- Right click on the RSS link or icon, select “copy shortcut” or “copy link location” and paste it into your RSS reader.
To subscribe to 131940 Traffic & Travel information website’s RSS feed, please visit our homepage, where you will find the following RSS link located.
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Why am I having issues displaying the website using Internet Explorer 8?
Internet Explorer 8 is a new release and the 131940 website has not yet been optimised for the new browser. For better results using Internet Explorer 8, enable the Compatibility View functionality.
To enable this functionality, click the Compatability View toolbar to display the webiste as viewed in Internet Explorer 7, which will correct display issues like misalignment of text, images and text boxes. To change back to display the website using Internet Explorer 8 simply click the Compatibility View toolbar button again.
This option is on a per site basis and all other web sites may have been optimised for Internet Explorer 8.
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How do I change the text size?
You can make the text larger or smaller on this site, or any website by changing the settings on your computer. For more information on how to do this click here.
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How will free-flow tolling reduce traffic congestion?
Free-flow tolling allows more efficient use of the existing road network, reducing the need to build new roads and motorways.
As the population in south-east Queensland continues to grow, so too will the number of vehicles on the roads. Free-flow tolling provides direct benefits for all road users and the wider community by enabling non-stop travel along toll roads.
In one hour, free-flow tolling can allow up to 1200 vehicles per lane to pass through tolling points compared with just 400 in manual cash systems. This is because the need to slow down, stop to pay and accelerate away is avoided.
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What do I need to do to travel on a toll road when free-flow tolling is introduced?
When free-flow tolling is introduced, tolls will be applied as a vehicle travels at motorway speeds under a tolling point. Vehicles are identified via either an electronic tag located in the vehicle, or through video tolling which captures a vehicles number plate as it passes under a tolling point and matches it to an account or pass.
Electronic Tag
Frequent toll road users will be able to fit a tag to the windscreen of their vehicle. A tag contains a unique number and classification for the vehicle. When the vehicle passes under the tolling point, the tag is detected and the toll amount is automatically deducted from the user account.
Video Tolling
Infrequent toll road users will be able to purchase a toll amount and register their number plate for video tolling. The amount paid can be for a single trip, multiple trips, or for a period of time. Cameras on the tolling point will photograph the number plate using automatic number plate recognition (ANPR), calculate the toll, and match this to the user account. Some operators apply a processing fee per tolling point for video tolling.
Tolling Point
Tolling points will be located on all toll roads. A series of clear signs will indicate to road users that a tolling point is coming up. Road users will travel through a tolling point which houses the tag readers and video tolling technology. There is no need to slow down from normal motorway speed to pass under the tolling point.
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More information
If you do happen to find information on the website that is out of date, please let us know at 131940enquiry@mainroads.qld.gov.au.
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